Great Customer Service:
How to dazzle your clients and get them to say ‘WOW’
presented by Keith Woods, NCBE Chief Executive Officer
Keith has been conducting customer service training workshops for over two decades for businesses of all kinds: construction firms, suppliers, banks, retailers, professionals, hospitals, and even non-profit organizations. His workshops help owners, managers, clerical staff and other employees understand what motivates customers, why they choose one business over another, and what it takes to get them to say “WOW” about the service they receive.
This informative and entertaining 90-minute presentation will cover:
• Why people buy.
• How first impressions will make or break your image.
• Why your internal customers (fellow employees) are as important as external customers.
• The “10 Golden Rules of Great Customer Service”.
• Practical tips that can be put to use right away.
Attendees will also receive a personal workbook for good customer service ideas.
Thursday, March 5th • 8 a.m. – 9:30 a.m.
Construction Training Center – 1030 Apollo Way, Santa Rosa
NCBE Members $35 Non-member $70 (Price is per person)
Includes Continental Breakfast & Coffee
CLICK HERE for Flyer and Registration Form