Complaints within the Board's jurisdiction involve:
Failure of a licensed contractor to fulfill the terms of an agreement, including:
Failure to pay subcontractors, material suppliers or employees
Building code violations
Use of false, misleading or deceptive advertising
Violations of the Home Improvement Act
Violations of the Swimming Pool Act.
CSLB also investigates complaints involving unlicensed contracting activities. It is illegal for an unlicensed person to perform contracting work on any project for which the contract price is $300 or more.
An additional companion resource - the "Home Improvement Guide" - is also provided to public agencies and the public to put NCBE members in contact with prospective clients.